Network and Service Error Messages

"The Service Cannot be Connected "

What this means:
The e Phone you are calling is not connected to the Internet or is not switched on

What to Do:
Check that the ePhone is plugged in, switched on and that the Internet connection is working correctly

 

"Bleep Bleep Bleep "

What this means:
The ePhone you are calling is engaged on another call.

What to Do:
Call back another time

 

"You Are Not Registered To Use this Service "

What this means:
You have not activated the OFFnet service on your ePhone OR you do not have sufficient credit on your account.

You will not be able to make any chargeable calls to landlines and mobiles.

What to Do:

Click here to Activate the OFFnet service for your ePhone.

To complete the Activation process you will need your ePhone MAC address and Serial Code which can be found on the bottom of your ePhone and on your Welcome Letter.

You will also need to Top-Up your account.